Multi-Level Cat Tree Tower - Indoor Climbing Furniture & Scratching Post

Shipping Policy

Here's everything you need to know about our shipping process:

Fast and Reliable Shipping

Delivery Time: All of our items are shipped within the United States and are expected to arrive within 6-10 business days. We aim to get your order to you as quickly as possible while ensuring that it arrives in perfect condition.

Processing Time: Once your order is placed, we’ll start processing it right away. Our team works diligently to prepare and ship your items, usually within 1-2 business days.

Returns and Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we’re here to help.

Easy Returns

Return Window: You have 30 days from the date of delivery to return any items for a full refund. We believe this gives you plenty of time to make sure your purchase is just right.

Return Eligibility: Items must be unused, unwashed, and in their original condition with all tags attached. Please include the original packaging if possible.

How to Return an Item

1. Contact Us: Before sending your item back, please contact our customer support team at info@cocorocky.com or call us at 407-561-2494 to initiate the return process.

2. Prepare Your Return: Once your return is approved, securely package the item, including the original packing slip or a copy of your order confirmation email.

3. Shipping: The buyer is responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item without a tracking number.

Refund Process

• Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return criteria.
• Refund Approval: After inspection, we will notify you of the approval or rejection of your refund.
• Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.